SHIPPING & Returns
Domestic & international shipping
We're committed to getting our adorable rompers to you quickly and safely. Our shipping options include:
Australia-wide delivery with tracking
Transparent, upfront shipping costs at checkout
Carefully calculated international shipping rates
Customs and import duties are the responsibility of the customer
Extended delivery times for international orders
returns & exchanges
We want you to be completely satisfied with your purchase. Our hassle-free return policy ensures peace of mind:
30-day return window from the date of delivery
Unworn, unwashed items with original tags intact
Full refund or exchange, your choice
Refunds processed to the original payment method within 5-7 business days
Customers responsible for return shipping costs
Gift recipients can exchange items with a valid gift receipt
How to Return:
Contact our customer service team
Receive a return authorisation
Pack items securely in original packaging
Include completed return form
Ship to our designated return address
damaged or faulty goods
Your satisfaction and product quality are our top priorities:
Immediate replacement or full refund for any manufacturing defects
No-cost replacement for items arrived damaged
Comprehensive quality inspection of all items before shipping
Photographic evidence may be required for claims
Statutory consumer guarantees apply under Australian Consumer Law
Consumer Rights:
You are entitled to a repair, replacement, or refund for major failures
For minor failures, we'll provide a suitable solution
Our commitments do not replace your rights under the Australian Consumer Law
Contact our customer care team for any queries or concerns. We're here to help!
contact us
nadine@fournalo.com.au